Frequently Asked Questions
Do I need a referral?
No, you do not need a referral to access Live Bright Physiotherapy services. In Australia, Physiotherapists in the private setting are first contact practitioners, which means that you do not need a referral to see us. If your Doctor or Specialist has provided you with a referral please still bring it along. If your GP has deemed you eligible for a Chronic Disease Management Plan (formally Enhanced Primary Care Plan) to receive Medicare subsidised sessions, you will need a referral for this.
Do you accept private health insurance?
Yes, if your private health insurance covers physiotherapy as an extra. HICAPS claiming is available for on the spot processing. The rebate will differ depending on your level of cover so we recommend speaking to your Health Insurance company first if unsure.
How long does my appointment go for?
Initial appointments go for 60 minutes to allow enough time for your physiotherapist to get to know you and conduct a thorough assessment to inform an individualised treatment plan. Follow up appointments are 30 minutes unless extra time is required for complex cases or multiple areas of concern which will require a 45 or 60 minute follow up appointment.
What do I need to do prior to my first appointment?
Please fill out the new patient registration form that will be sent to you after booking your appointment so no time is wasted in your initial appointment. Please bring along any referrals, medical imaging or information relevant to your visit for your physiotherapist.
What do I wear to my physiotherapy appointment?
Clothes that are easy to move in and allow access to the area of complaint, if possible, but most of all, wear something you feel comfortable in.
What should I expect in my first physiotherapy consult?
During your initial appointment your physiotherapist will obtain a thorough history from you about your presenting complaint and medical history to ensure they can provide the most appropriate and safe treatment options for you. A thorough physical assessment will be completed before an individualised treatment plan is discussed with you.
What to do if you need to cancel within 24hours notice?
At Live Bright Physiotherapy we do not have a late cancellation fee as we understand that things come up. However, we do ask that if you need to cancel your appointment and are able to give up 24 hours notice that would be greatly appreciated so other patients are able to take your spot.
We do have a “No Show Policy”, if you fail to attend your appointment without notice, you will be liable for 50% of the booked session’s fee. We don’t like to have to do this but please respect our time.
Do you accept Work Cover patients?
Yes, we accept Work Cover patients provided you have an active case.
Do you accept DVA?
No, unfortunately, at this time Live Bright Physiotherapy is unable to support DVA patients. We do not bulk bill and unfortunately DVA does not allow for gap payments.
Do you accept Chronic Disease Management Plans (formally enhanced primary care plan (EPC))?
Yes, if you have a referral from your GP you can receive up to 5 subsidised sessions with a physiotherapist at Live Bright Physiotherapy. Please note at Live Bright Physiotherapy we do not bulk bill and the Medicare Rebate does not cover our full fee. Full payment will be taken up front and you will receive a medicare rebate into your nominated bank account within 24 - 48hours.
Do you offer online consultations?
Yes, we offer online consultations via ZOOM. At Live Bright Physiotherapy we want to be able to reach as many people as we can, regardless of your location.
Is your premise wheelchair accessible?
There is one step to enter which our physiotherapist will be able to assist you up and we have a temporary ramp that we can put in place if needed. The gym and consulting room is wheelchair accessible with plenty of room. Please note, we unfortunately do not have a wheelchair accessible bathroom available on premise.
Do you offer event support?
Yes, we offer event support including strapping, massage and short assessments. If you are interested in having physiotherapy support at your event, please email jayde@livebright.com.au.